Refund Policy
Draft for review — not yet in effect
This proposed Kitta AI policy will take effect only after release approval and publication of its effective date. Current purchases continue under the terms shown when purchased.
Application window
Submit a purchase refund request within 3 days of the purchase.
Credit usage limit
No more than 10% of the credits included in the purchase may have been used. Using exactly 10% meets this proposed threshold.
Review and approval
Both conditions are required to apply. Eligibility to apply does not guarantee approval or an automatic refund. Kitta AI will review the order and related usage records.
How to apply
Contact the support email below with your account email, order identifier, purchase time and reason. Do not send passwords or payment-card details.
Purchase refunds and failed generations
Returning credits for an unsuccessful generation is a separate process. It does not automatically refund the payment used to purchase credits or a subscription.
Existing purchases and effective date
Before this draft takes effect, existing purchase terms continue to apply. The approved policy will state its effective date and apply to purchases that clearly display those terms.
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